1. Introduction
At Area Specialist Property Plus, protecting your privacy and the security of your personal information is a top priority. This Privacy Policy outlines how we - as a company incorporated in Victoria, Australia - and our related entities collect, use, store, disclose, and protect your personal data. It also explains your rights and how to contact us with any concerns.
By accessing our website or using our services, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not provide us with your personal information or use our services.
2. What Is Personal Data?
Personal data refers to information that can identify you as an individual. This includes, but is not limited to, your name, email address, phone number, address, identification details, financial information, and any other data you provide when interacting with us.
3. When and How We Collect Your Personal Data
We collect personal data:
When you register or submit forms via our website
When you make an enquiry, request information, or use our services
When you apply for a job or express interest in working with us
Through correspondence including phone, email, or live chat
Via third-party sources (e.g. property portals, social media, or professional platforms)
We may also collect technical data from your device, such as IP address, browser type, and site usage data via cookies (see section 14).
4. What Personal Data We Collect
We may collect the following types of information:
Name, contact details, and residential address
Email address and phone number
Age, gender, and occupation
Financial details (e.g. billing or payment information)
Educational and employment history (for job applicants)
Social media profiles and publicly available online information
IP address, device details, and browsing behaviour on our website
Property preferences, enquiry history, and communication records
You may choose not to provide some information; however, this may limit your ability to access our full range of services.
5. Why We Collect Your Personal Data
We collect and use personal data to:
Provide property-related services and respond to your enquiries
Manage property transactions, inspections, or applications
Improve and personalise your experience with us
Communicate important updates and marketing materials
Meet legal obligations and protect against fraud or misuse
Evaluate employment applications or partnership enquiries
We will only use your data for purposes directly related to the reason it was provided, unless legally permitted otherwise.
6. Disclosure of Your Personal Data
We may share your personal data with:
Our employees, agents, and contractors
Professional service providers (e.g. IT, marketing, payment systems)
Business partners and third-party platforms you interact with
Law enforcement or government authorities as required by law
Any party you have authorised us to share your information with
If we transfer your personal data overseas, we will ensure adequate safeguards are in place.
7. Data Storage and Security
We are committed to protecting your data. Personal information is stored on secure servers (including Australian and overseas cloud providers such as Amazon Web Services). We implement measures to prevent unauthorised access, misuse, or loss.
Please be aware that internet transmissions are not completely secure, and any data shared online is at your own risk. If we become aware of a data breach that is likely to cause harm, we will notify you as required under Australian privacy laws.
8. Your Rights
You may:
Request access to your personal data
Ask us to correct or update inaccurate information
Request that we delete your personal data (where legally permitted)
Withdraw your consent to marketing or other non-essential uses
To make a request, please contact our Privacy Officer (details below). We will respond within the time required by law.
9. Marketing Communications
From time to time, we may send you property alerts, news, or offers via email, SMS, or other methods. You can opt out at any time by:
- Clicking the unsubscribe Link in marketing emails
- Contacting us directly at TysomM@areaspecialist.com.au
10. Third-Party Websites and Services
Our website may contain links to third-party platforms or use embedded services (such as maps or social sharing tools). We are not responsible for the privacy practices of these external services.
11. Cookies and Analytics
We use cookies to improve website functionality, analyse site traffic, and enhance your user experience. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website performance.
We use cookies for:
User authentication and security
Personalisation of site content
Analytics and performance tracking
Remembering your preferences
12. Transfers of Data Outside Australia
Your data may be processed or stored overseas (e.g. in the United States). When this occurs, we ensure appropriate safeguards are in place in accordance with the Privacy Act 1988 (Cth).
13. Changes to This Policy
We may update this Privacy Policy as necessary to reflect changes in technology, regulation, or business practices. Updates will be posted on our website with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated terms.
14. Contacting Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Privacy Officer
Tyson M
TysonM@areaspecialist.com.au
15. Complaints
If you believe your privacy has been breached, please contact us immediately. We will investigate and respond within a reasonable time.